Operations Administrative Assistant

Description

Position Summary: Coordinate support tasks related to operations, supervise their completion, and communicate with external partners and suppliers. Key Highlights: 1. Participation in planning and implementation of operational activities. 2. Resolution of customer inquiries and complaints. 3. Coordination of employee engagement programs. The Operations Support Associate is responsible for coordinating support tasks related to operations within the organization. This position supervises tasks until completion and reports progress to the Operations Manager. Additionally, it is responsible for communicating with external partners and suppliers. **Essential Functions / Key Responsibilities** * Participate in the planning, development, implementation, and support of operational activities. * Answer incoming calls, route them to the appropriate person, and take messages. * Respond to customer questions and requests, resolve complaints, and escalate issues when necessary. * Identify ways to optimize operational procedures across or within departments. * Coordinate recognition, reward, and other frontline employee engagement programs. **Candidate Profile** * Bachelor’s degree in a related field from a four-year university; less than two years of relevant experience preferred. * Strong written and verbal communication skills. * High attention to detail. * Sense of professionalism and ability to build relationships. * Proactivity, sense of urgency, and ability to work under pressure. * Ability to multitask, prioritize, and meet deadlines for deliverables. * Proficiency in Microsoft Office. **We Offer:** * Life insurance. * Minor medical expense insurance. * Statutory benefits (IMSS coverage from day one). * Growth opportunities. * Paid training starting on day one. * Medical care: Provided by the company’s nursing staff. * Commercial partnerships: Discounts at establishments communicated by the company. * Virtual university for your continuous development. * Free financial, legal, and psychological assistance program. Salary: $6,970.00 - $15,143.96 per month Work Location: On-site employment