Summary: This role involves leading a team in delivering sales support activities, ensuring seamless service to sales teams and client segments, and driving compliance. Highlights: 1. Lead and direct a sales support team, managing daily tasks and performance. 2. Provide technical leadership and coordination for sales support functions. 3. Recommend process improvements to advance business goals. The Sales Support Team Leader is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to sales people and client segments. **Responsibilities:** * Manage a team by determining daily tasks, completing performance evaluations, hiring, disciplinary actions, termination etc. * Advise team on decisions based on expertise and facilitate services; accountable for team’s volume, quality and timeliness of end results * Provide training to sales and assistance staff and work with sales managers to identify and resolve training issues * Recommend process improvements by applying analytical skills/knowledge to advance business goals * Audit loan files and work to ensure the sales office passes compliance and audit compliance * Provide technical leadership and coordination * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** * Previous sales and banking experience preferred * Consistently demonstrates clear and concise written and verbal communication **Education:** * Bachelor’s degree/University degree or equivalent experience This job description provides a high\-level review of the types of work performed. Other job\-related duties may be assigned as required. Control Indicator Advisor Profile: Bachelor’s degree in Actuarial Science, Economics, Business Administration or related field; graduated or current intern / equivalent experience Experience: Minimum of 2 years in the following activities: * KPI analysis * Database management * Analyzing and administering information on control indicators * Developing new information sources that generate business value * Identifying, analyzing and proposing alternative solutions to problems, optimizing operational processes * Preparing statistical reports and indicator presentations for internal control forums * Managing, coordinating and timely executing verification processes of commercial practices and assigned cases \| Analysis, tracking and handling of assigned cases * Analyzing and timely delivering requirements in response to internal or external audits * General knowledge of the Afore product operational process is desirable Technical experience: * Database management and presentation development * Advanced Excel, macros (80%) \| data cross-referencing, pivot tables, charts * Office (90%) * Presentation development (PowerPoint) Skills: * Verbal and written communication * Organization and time management * Ability to work in a dynamic, multidisciplinary environment * Adherence to policies and procedures * Analytical ability * Service-oriented attitude. Teamwork. Working under pressure Work Location: Av. Horacio 411, Col. Polanco, Cdmx Work Format: Hybrid Department: Afore Commercial Strategy Please attach an updated CV \- **Job Family Group:** Consumer Sales \- **Job Family:** Consumer Sales Support \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*