Inbound Sales & Customer Service Representative - (Home Services)

Description

Summary: This sales-driven customer service role involves handling high-volume inbound calls, assisting customers with home services, and converting conversations into booked appointments and memberships. Highlights: 1. Sales-driven customer service with inbound call conversion focus 2. Opportunity to build real inbound sales skills 3. Clear path to grow in sales + customer experience **Inbound Sales \& Customer Service Representative (Home Services) – Remote \| High\-Volume Calls \| Appointment Booking****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Hours (Evenings \+ Weekend Rotation Required) **About the Role** We’re hiring an **Inbound Sales \& Customer Service Representative** to handle high\-volume inbound calls, assist customers with plumbing needs, and convert conversations into **booked service appointments and memberships**. This is a **sales\-driven customer service role** — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action. If you’re comfortable on the phone, enjoy helping people, and want to build real **inbound sales skills**, this role is built for you. **What You’ll Own****Inbound Calls \& Sales Conversations*** Handle high\-volume inbound calls with confidence and professionalism * Understand customer needs and recommend the right service * Guide conversations toward **booked appointments** using proven scripts * Build trust quickly and maintain a calm, solution\-focused tone **Scheduling, Sales \& Upselling*** Book service appointments accurately and efficiently * Introduce and explain **membership plans (Pipeline Club)** * Identify upsell opportunities without hurting customer experience * Balance service \+ sales in every interaction **CRM \& Systems Management*** Log calls, bookings, and notes accurately in CRM systems * Follow structured scripts, workflows, and SOPs * Maintain clean and complete customer records **Customer Experience \& Retention*** Handle objections and concerns with confidence * De\-escalate frustrated customers professionally * Deliver a consistent, high\-quality customer experience **Team Collaboration*** Work closely with dispatch and operations teams * Coordinate with offshore team members for smooth service delivery * Share feedback to improve scripts, tools, and workflows **What Success Looks Like*** High call\-to\-booking conversion rates * Consistent appointment scheduling accuracy * Strong membership (Pipeline Club) conversions * Positive customer feedback and satisfaction * Clean, reliable CRM documentation **What Makes You a Strong Fit*** Confident on the phone — you don’t hesitate to lead conversations * Naturally persuasive but still customer\-first * Comfortable working toward **clear sales targets** * Organized and detail\-oriented * Coachable and open to feedback * Thrive in fast\-paced, call\-heavy environments **Requirements (Must\-Have)****Experience*** Experience in: * + Inbound sales + Call center sales + Customer service with conversion targets **Core Skills*** Proven ability to **convert inbound calls into bookings** * Strong objection handling and upselling ability * Clear, professional English communication * Experience using CRM or call management tools **Nice to Have*** Experience in home services (plumbing, HVAC, electrical) * Familiarity with field service tools like: * + ServiceTitan * Experience in high\-volume call environments * Membership or subscription sales experience **What a Typical Day Looks Like*** Handle inbound customer calls during your shift * Understand customer problems and recommend solutions * Book appointments and present membership options * Log all interactions in CRM * Follow structured call flows and improve performance daily **In short:** You turn inbound calls into **revenue \+ satisfied customers**. **Performance Metrics (KPIs)*** Call\-to\-booking conversion rate * Membership (Pipeline Club) close rate * CRM accuracy and completeness * Call quality and customer satisfaction * Consistency across shifts and call volume **Why This Role Stands Out*** Clear scripts, systems, and training (you’re not guessing) * Strong coaching and performance support * Direct impact on revenue (not just support work) * Opportunity to grow into: * + Sales roles + Team lead positions + Operations roles **Interview Process*** Initial Screening Call * Interview with Pavago Recruiter * Client Interview * Offer \& Onboarding **Apply Now** If you can **handle inbound calls, build trust fast, and confidently guide customers to a decision**, this role gives you a clear path to grow in **sales \+ customer experience**. Apply now and turn conversations into results.