Claims Adjuster

Description

Position Summary: Provide timely assistance and advice to auto insurance claimants, verifying coverage and determining liability. Key Highlights: 1. On-site assistance to auto insurance claimants 2. Determination of liability in traffic incidents 3. Identification of potential fraud cases Job Description: **At AXA Mexico, we seek individuals who dare to challenge boundaries and drive progress toward a better world!** If you are not afraid of challenges, wish to grow and leave your mark, this is your opportunity to experience something transformative—not only for others but for yourself. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to the best version of yourself. **Position Objective:** Provide timely assistance and advice to each insured person involved in an auto insurance incident, with the purpose of verifying the coverage stipulated in the insured’s policy and determining liability. **Main Responsibilities:** * Provide on-site assistance to auto insurance claimants, in strict adherence to the general conditions of the contracted policy. * Determine liability in traffic incidents, respecting the provisions outlined in the Liability Determination Guide issued by the Mexican Insurance Companies Association (AMIS) and applicable municipal, state, and federal traffic regulations in each jurisdiction. * Examine, investigate, quantify, and determine the causes of an incident through various evidentiary elements. * Identify and refer cases potentially involving fraud to initiate investigation and determination procedures. * Maintain service and quality indicators established as targets for the department. * Fully and properly document each incident handled. **Requirements:** * Academic qualification: minimum completed high school diploma * Language: basic English (preferred) * Type and duration of experience: minimum 2 years in customer service * Knowledge: traffic regulations; AMIS Liability Determination Guide (preferred) * Tools: basic Microsoft Office suite proficiency; experience using mobile devices; valid driver’s license; active auto claims adjuster license (preferred). Competencies: * Conflict management * Negotiation * Analysis * Decision-making **What We Offer You?** At AXA Mexico, we provide a path to enhance your skills, grow personally and professionally, and live an experience that challenges you to become better every day. Here, your potential is the seed of change, and your progress is the driving force behind transforming lives. **Our Commitment to You:** **Potential:** Granting you autonomy to make decisions and lead change. **Progress:** Listening to you and supporting your development, expanding both your human and professional capabilities. **Care:** Ensuring your holistic well-being—both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work somewhere you can achieve your maximum potential? We are a French multinational company and a global leader in insurance, operating in 50 countries and serving over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for approximately 5\.9 million Mexicans, thanks to the dedication of our more than 5,000 employees. At AXA, we celebrate the diversity of ideas and perspectives, because it makes us stronger. We foster an inclusive, sustainable environment filled with opportunities to learn, collaborate, and create. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to bring out the best in yourself, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.