Position Summary: Advise on employee benefits claims, perform administrative procedures, and register requests, with a focus on follow-up and analysis for clients. Key Highlights: 1. Employee benefits claims advisory and management role 2. Administrative procedures and confidential request registration 3. Support in claims analysis and customer service **Description** --------------- **The Role:** * Provide advisory services on benefits claims under client employee programs. * Perform all necessary administrative procedures to serve assigned client employees, complying with service-level agreements established with the client (claims). * Enter information for each procedure into the tracking system designated by the company. * Ensure registration of client employee requests (e.g., pass letters, reimbursements) via the technological tools designated by the company, maintaining information confidentiality. * Adhere to the company-defined escalation protocol for resolving issues and complaints. * Support creation of claims analysis presentations for each client to keep them informed about their policy performance. * Complete all mandatory training courses required for the position. **Qualifications** ------------------ **Requirements:** * Courtesy, good interpersonal skills, service-oriented attitude, and ability to interact effectively with diverse employee groups. * Proactivity and solution-oriented mindset are essential, as the role consistently faces challenges requiring rapid and accurate decision-making. * Intermediate Microsoft Office proficiency (Excel, PowerPoint, Word). * Availability to handle urgent matters regardless of time of occurrence. * Ability to work effectively under pressure and tolerate frustration. * Appropriate handling of complaints, disputes, and high-pressure situations, etc. * Effective communication and active listening skills. * Basic understanding of benefits programs and their operations. * Preferably one year of experience in the activities described in this section. *Equal Employment Opportunity*