COMMUNITY MANAGER

Description

Job Summary: Manage the company's social media communication, providing timely and professional responses to potential customers and supporting content publication. Key Highlights: 1. Manages social media and customer service 2. Professional and prompt communication 3. Supports digital marketing **Job Objective:** Manage and monitor the company's social media accounts, providing timely responses to messages, comments, and inquiries from potential customers, ensuring clear, courteous, and professional communication. **Main Responsibilities:** * Respond to **direct messages (DM)** on social media platforms. * Monitor and respond to the **Facebook and Instagram Inbox**. * Manage and reply to the company's **WhatsApp**. * Provide customers with information regarding **services, business hours, location, promotions, and reservations**. * Route customer questions or requests to the appropriate department when necessary. * Maintain **friendly, prompt, and professional** communication with customers. * Assist with basic content publishing on social media (when required). * Follow up with leads until a customer visit or reservation is secured. **Requirements:** * Basic experience managing **Facebook, Instagram, and WhatsApp Business**. * Excellent **writing and spelling skills**. * Strong communication skills and customer interaction ability. * Ability to respond quickly. * Organizational skills and message tracking capability. **Desired Profile:** * Proactive individual. * Positive service-oriented attitude. * Responsible and organized. * Interest in digital marketing and social media. Employment Type: Full-time Salary: $9,000.00 - $10,000.00 per month Work Location: On-site employment