Collections Analyst

Description

Job Summary: Finexa is seeking a remote Collections Analyst to follow up with delinquent customers, reach payment agreements, and improve portfolio recovery. Key Highlights: 1. Key role for the company's financial health 2. Stability and growth within the company 3. Dynamic and results-oriented environment **Collections Analyst – Credit Financing for Motorcycles (Mérida)** Are you interested in the financial sector and want to join a growing company? At **Finexa**, we are looking for a remote Collections Analyst responsible for following up with delinquent customers via phone calls and WhatsApp, achieving effective payment agreements, and improving portfolio recovery. This role is critical to maintaining the company’s financial health; therefore, we seek an organized, persistent individual with strong negotiation skills. **Main Responsibilities** * Conduct daily follow-up with customers who are behind on payments * Manage collections via phone calls and WhatsApp * Negotiate payment plans and ensure compliance * Identify customers at risk of default and prioritize outreach * Promptly follow up on payment commitments * Maintain updated information in internal systems * Escalate critical cases to the relevant team **Candidate Profile** * Experience in telephone collections or call centers * Ability to negotiate payments and handle customer reasons for non-payment * Clear, firm, and empathetic communication * High discipline for daily follow-up * Focus on meeting targets * Basic proficiency in Excel and digital tools **We Offer** * Base salary plus bonus scheme based on recovery performance * Stability and growth within the company * Ongoing training * Dynamic and results-oriented environment **Application** If you are interested in joining a growing team and making a direct impact on results, apply through this channel. Employment Type: Full-time Salary: $10,000\.00 \- $15,000\.00 per month Benefits: * Option for indefinite-term contract Work Location: Hybrid remote in 97120, Campestre, Yuc.