Telephone Customer Service Assistant

Description

Full job description SIGMA IS LOOKING FOR YOUR TALENT! Are you passionate about delivering high-quality customer service and resolving needs with empathy and efficiency? This opportunity is for you. Sigma, a leading Mexican food company with well-known brands such as Fud, San Rafael, Yoplait, and La Villita, is seeking your talent as: TELEPHONE CUSTOMER SERVICE ASSISTANT Ideal candidate profile: Education: Bachelor's degree in Business Administration or related field (in progress or completed) Gender: No preference Residence: Guadalajara or nearby municipalities (mandatory requirement) Communication: Excellent diction and spelling skills Technology: Proven intermediate-level Excel proficiency and mastery of Microsoft Office suite Experience: Minimum 1 year of telephone and WhatsApp customer service experience Skills: Ability to efficiently perform multiple tasks simultaneously (multitasking) Key responsibilities: Order entry and tracking in the system Customer service Follow-up on administrative procedures with internal staff Coordination with other organizational departments regarding equipment, call routing, etc., to meet our customers' needs promptly and effectively. We offer: Direct employment with Sigma Statutory and above-statutory benefits Savings fund: 13% ($2,062.19) Life insurance Savings box Grocery vouchers: 14% ($2,220.82) 30-day Christmas bonus Profit sharing Vacation bonus exceeding statutory requirements by 45% Working hours: Monday to Friday: 11:00 AM to 8:00 PM Saturdays: 8:00 AM to 5:00 PM Position type: Full-time Salary: $15,863.00 per month Benefits: Savings box Gym discount Life insurance Grocery vouchers Workplace: On-site employment