Customer Service Representative (Bilingual)

Description

Job Summary: We are seeking a Customer Service Representative to manage a high volume of calls, providing warm and professional service to elderly customers and their families. Key Highlights: 1. Empathetic and professional attention to elderly customers and their families. 2. Close collaboration with teams to ensure smooth transitions. 3. Experience in cross-selling or sales support is valued. **Customer Service Representative** **Work Mode:** On-site **Employment Type:** Full time **Schedule:** Availability required **Monday through Sunday**, with **2 rotating days off**, within the time frame of **6:00 a.m. to 11:00 p.m. (PST)**. **Job Summary** We are looking for a **Customer Service Representative** to manage a high volume of inbound and outbound calls, delivering warm, empathetic, and professional service to elderly customers and their families. This role requires excellent communication skills, strong organizational and multitasking abilities, and a strong customer-service orientation in a dynamic environment. **Responsibilities** * Professionally and empathetically handle a high volume of inbound calls from current and potential customers. * Provide clear information regarding services, pricing, timelines, and processes. * Coordinate in-home assessments and clearly communicate next steps to customers and family members. * Collaborate closely with branch staff, schedulers, and management teams to ensure smooth transitions. **Requirements and Skills** * **Bilingual:** Advanced proficiency in English, both spoken and written. * **Minimum 1 year of experience** as a Customer Service Representative. * Comfort and experience handling a **high volume of calls** (primarily inbound, with some outbound). * Experience with **CRM or home care software** is a plus, but not mandatory. * Experience in **cross-selling or sales support** is especially valued. **\#CSR25** Employment Type: Full time Work Location: On-site employment