(MX) PORTFOLIO ADMINISTRATOR

Description

Position Summary: The Adcar manages operations across commercial segments, administers customer billing and payments for working capital recovery, mitigates risks, and maintains a customer-centric focus. Key Highlights: 1. Direct interaction with large, medium, and small customers. 2. Billing management and payment application. 3. Focus on timely recovery and risk mitigation. **Job Description** ------------------------- Provides service to and interacts directly with large, medium, and small customers from each management unit or commercial plaza. The Adcar’s direct impact lies in managing operations across our diverse segments through administration of customer billing and payments to recover working capital. Its mission is to ensure timely recovery, mitigate risks, and make decisions with a customer-focused approach. **Key Responsibilities** --------------------------------- MANAGE BILLING * Invoice printing and preparation * Review of delivery notes and retrieval of missing delivery notes * Reconciliation of billing vs. production; archiving of invoices and delivery notes * Updating invoice presentation in the system * Generation of advance invoices, shared advertising, etc. ENSURE CORRECT RECEIPT AND APPLICATION OF PAYMENTS * TIB administration (batch transfers to BBVA) – ASD trainings (DIST and IND) * Revenue audits * Manual revenue entry in contingency cases * Timely application of payments, review of duplicate payments, custody of returned checks, and collection management * Administration of post-dated checks and coordination with the check protection service * Administration and validation of provisional receipts * Coordination of courier services (where applicable) CUSTOMER SERVICE * Sending account statements, reconciliations, and minutes signing * Auric Rituals (Construction) * Follow-up on collection commitments and triggering actions * Collection follow-up calls/visits * Tracking of re-invoicing and bonuses * Clarification of incidents in commercial programs: CX at point, Rebates * Promoting area-related initiatives, e.g., Commercial Portal usage, Paperless * Administration of credit lines (limits and terms) and renewal of guarantees * Order release and continuous review of scheduling * Determining differentiated collection actions and tracking them when customers fail to meet commitments (pre-legal, legal, external dispatches, etc.) * Ensuring compliance with portfolio credit and collection policies, guidelines, KPMG, SOX, PACS, Internal Audit * Reviewing potential negotiations and payment proposals with immediate supervisor **Job Challenges** -------------------- '\- Collection management * Preventive actions for recovery * Specialized negotiations * Development of initiatives related to key indicators * Participation in projects: e.g., CX GO, re-invoicing, policies **Required Skills and Knowledge** ------------------------------------------ General * Bachelor’s degrees: Administration, Accounting, Finance * Master’s degree: Preferred * English language proficiency: Basic Required Experience * 1 year in administrative, collection, or billing activities * 1 year in customer service Required Knowledge * Office * SAP Critical Competencies Competencies by Organizational Level * Teamwork * Service orientation * Adaptability to change Functional Competencies * Analytical * Negotiation skills * Action orientation * Teamwork * Working with ambiguity **Relationships** -------------- Internal * Managers / Cluster Managers and Plaza Managers / Sales Managers / Sales Representatives (Billing, Revenue, Collections) * ASDs, Plant Manager, Adlog (Revenue trainings, receipt of delivery notes, revenue audits) * Regional delegates and attorneys (Follow-up on legal/pre-legal account collections, processing of real guarantees) * Service Agent (Order release) External * Customers (Account statements, billing, reconciliations) **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees