Back Office Operations

Description

Job Summary: Coordinate and execute administrative and operational back-office processes, managing documentation, validating information, and supporting logistics to ensure proper workflow. Key Highlights: 1. Collaborative work environment focused on continuous improvement. 2. Ongoing training and internal development opportunities. 3. Opportunities for growth in operational and commercial areas. What will be your purpose in this role? * **Coordinate and execute administrative and operational back-office processes**, ensuring accurate registration, validation, and information flow across departments (sales, logistics, finance, and customer service). * **Manage documentation and records** related to orders, invoicing, returns, and warranties, maintaining up-to-date physical and digital files according to internal procedures. * **Validate and reconcile information** in internal systems (inventory, invoices, sales orders), identifying discrepancies and coordinating corrective actions with warehouse, accounting, and sales teams. * **Support logistics management** by coordinating shipments, tracking deliveries, and communicating with carriers and customers to ensure service timelines and conditions. * **Process and follow up on incidents** (complaints, returns, credit notes), managing required documentation and ensuring timely resolution in accordance with company policies. * **Generate reports and support operational KPIs**, providing accurate data for goal tracking, process analysis, and proposals for continuous improvement. * **Collaborate on process and system improvement projects**, participating in implementation activities, testing, and user training as needed. What do we expect from you? * **Education:** Completed secondary education; technical studies or courses in administration, logistics, operations management, or related fields are valued. * **Experience:** Minimum 1–2 years in administrative or operational back-office roles, preferably in retail, distribution, or service-oriented companies. * **Skills:** Attention to detail, organizational ability, sense of urgency, teamwork, and willingness to communicate across departments. * **Knowledge:** Proficiency in office software (especially Excel); experience with ERP or CRM systems is valued; basic knowledge of logistics and invoicing processes. * **Personal competencies:** Proactivity, responsibility, ability to prioritize tasks, and capacity to handle pressure while maintaining a service-oriented attitude. * **Availability:** Willingness to work store or administrative hours, with possible coordination with field operations when required. What do we offer? * Employment contract compliant with current legislation and market-competitive salary. * Benefits exceeding legal requirements and a corporate benefits program. * Ongoing training, internal development opportunities, and potential for growth in operational and commercial areas. * A collaborative work environment focused on continuous improvement and interdepartmental support. If you are interested in joining FERCO and contributing to optimizing our administrative operations, please send your CV and a brief cover letter explaining your experience in operational processes, system handling, and relevant achievements.