Back Office Analyst

Description

Job Summary: We are seeking a Back Office Analyst with a passion for growth and operational analysis to join our dynamic and committed team. Key Highlights: 1. Loading and monitoring of collection strategies 2. Real-time and historical operational analysis 3. Incident detection and tracking in the call center **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and wish to become part of a dynamic, committed, and innovative team. If you are seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Open Position: Back Office Analyst** **Location:** Av. Yucatán, Mérida, Yucatán **Contract Type:** Full-time **Department:** Collections ### **What We Are Looking For:** Loading and monitoring of collection strategies. Ongoing validation of operations during the workday according to specified requirements. Real-time and historical operational analysis in reports based on key performance indicators. Detection of incidents in the call center, with follow-up until resolution. ### **Main Responsibilities:** * Database management * Microsoft Office suite (Intermediate and/or advanced Excel) * Knowledge of SQL and PYTHON * Basic knowledge of call center systems (predictive dialers, SMS, Push, etc.) ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **We want to meet you and learn what makes you unique!**