SUPERVISOR

Description

Position Summary: Oversee the store's overall operations, lead the team, and ensure excellent customer service and adherence to operational processes. Key Responsibilities: 1. Team leadership and supervision 2. Ensuring customer satisfaction 3. Fostering an optimal work environment Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to employees under your supervision to coordinate proper execution of store operational processes, creating an optimal work environment and delivering excellent service to our customers. * Authorize damaged and undamaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are in their assigned locations within the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities as a role model and ensure employees provide customer advice and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers' needs, while also helping prevent merchandise returns through this practice. * Identify subordinates' strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying areas requiring improvement and training. * Supervise daily compliance by all employees with scheduled working hours and AutoZone's dress code; ensure respectful, friendly, and professional interactions among themselves and with our customers, consistently applying AutoZone's guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-consciousness across all controllable consumptions within the team. * Assign and monitor area supervisors' tasks—including planogram assembly, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as review daily cash counts for the main register, conduct cash sweeps, and process register closings for staff under your supervision, following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or using in-store testing stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store settings * Flexible availability to work various shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores, two distribution centers, a Store Support Center (CAT) located in Monterrey, Mexico, and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you're assisting customers or developing your professional career, we provide the tools and support needed to achieve success and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.