Description
Job Summary:
A leading customs agency is seeking a Customer Service Representative to provide customer service and follow-up, coordinate with customs agents, and resolve incidents.
Key Responsibilities:
1. Customer service and follow-up regarding shipments and customs operations.
2. Coordination with customs agents and carriers.
3. Incident resolution to prevent delays and costs.
A leading customs agency is seeking a **Customer Service Representative (CSR)**!
* Bachelor's degree or Technical Superior University degree in logistics, international trade, or related field
* Experience in customer service within customs operations
* Proficiency in customs management systems
* Advanced English
* Valid visa
Main Responsibilities:
* Customer service and follow-up regarding shipments, customs clearance, and customs operations
* Coordination with customs agents and carriers to expedite processes
* Timely and effective incident resolution to avoid delays and additional costs
* Shipment monitoring and status updates in internal systems
* Preparation of reports and analysis of transit and clearance times
Salary: $20,000.00 - $21,000.00 per month
Language:
* Advanced English (Preferred)
License/Certification:
* Visa (Preferred)
Work Location: On-site employment