Technical Support and Infrastructure Analyst

Description

**Required Education:** \- Systems and Telecommunications Engineering \- Computer Science Engineering \- Bachelor's Degree in Administrative Computer Systems (LSCA) Or a related field oriented toward technical support and technology infrastructure implementation **Desired Experience:** Minimum 1 to 2 years in similar positions. Experience providing technical support to internal users (Level 1 and Level 2). **Technical Knowledge:** \- Communications Infrastructure: LAN/WAN \- Structured cabling and connectivity solutions \- Technical support and maintenance of computing equipment (PCs, laptops, printers, multifunction devices) \- Configuration and support of mobile devices (tablets, smartphones) \- Windows operating systems and basic networking knowledge (IP, DNS, DHCP, VPN) Desirable: Basic server administration knowledge or virtualization tools (VMware), as well as IT inventory management and support ticketing systems (helpdesk). Basic knowledge of system monitoring and backup tools. **Skills:** \- Adaptability to changing environments and new challenges \- Teamwork and interdepartmental collaboration \- Effective communication with both technical and non-technical users \- Critical thinking and analytical ability \- Creativity in proposing innovative solutions \- Attention to detail in technical tasks and documentation \- Proactive problem resolution \- Negotiation and priority management under pressure \- Leadership in decision-making and management of small initiatives or projects Employment Type: Full-time, Indefinite-term contract Salary: $15,500.00 \- $18,000.00 per month Benefits: * Savings fund * Company parking * Cafeteria service * Discounted cafeteria service * Grocery vouchers Work Location: On-site employment