Customer Support Agent

Description

**Education:** · Any completed or ongoing bachelor's degree. English: Intermediate \- Advanced **Job Summary:** The Customer Support Agent is responsible for delivering high-quality and efficient customer support daily via phone calls and tickets, as well as performing various tasks assigned to the agent. **Specific Job Responsibilities:** · Maintains daily communication with the team and meets productivity standards. · Receives incoming customer calls and emails, and creates tickets for requests. · Responds to high-priority and critical tickets and projects in accordance with standard operating procedures. · Acts as the first responder within the hosted environment upon notification, identifying and documenting information. · Supports the manager with daily operations of the Customer Support Center, including development, analysis, and implementation of personnel, training, telemarketing, scheduling, and reward/recognition programs. · Provides remote support using a combination of telephone and remote support tools. · Receives vendor deliveries, processes, and scans packing slips. · Communicates with customers (both verbally and in writing) in a formal and professional manner. · Creates and manages the ticket request lifecycle within the company's ticketing system. · Creates and uses formal Work Instructions (WI) documents and other documented knowledge to follow appropriate procedures. · Ensures escalations are handled professionally, consistently, and diligently. · Complies with the Customer Support Center Operations Manual. **Requirements:** 1 \- 2 years of customer service experience Salary: $13,500\.00 \- $17,000\.00 per month Benefits: * Option for an indefinite-term contract * Major medical expense insurance * Dental insurance * Life insurance * Grocery vouchers Workplace: On-site employment