CLAIMS OPERATIONS SUPERVISOR

Description

Job Summary: Supervises claims indicators, manages administrative control, and handles inquiries, ensuring customer service excellence and policy implementation. Key Requirements: 1. Experience as an adjuster or appraiser 2. Mechanical Engineering or related field 3. Leadership skills and customer service orientation We know every second counts, and we provide everything you need to enhance your practical training and advance your professional career wherever you aspire to go. At MAPFRE, we are committed to your development! **CLAIMS OPERATIONS SUPERVISOR** **Required Professional Profile** * Prior experience as an adjuster or appraiser * Education: Mechanical Engineering or related field * Prior experience in customer handling * Prior experience in automotive mechanics * Knowledge of Insurance * Knowledge of Microsoft Office Suite **Responsibilities:** * Daily supervision of claims indicators and progress toward compliance targets * Administrative oversight of adjusters, workshop supervisors (valuation control), and the claims department * Addressing inquiries from personnel under supervision * Delivering internal and external customer service, as well as support to commercial partners and insured parties * Authorizing total losses and identifying fraud * Conducting visits to repair centers, monitoring routes, and distributing workloads * Ensuring timely response and proper application of policies and procedures **Competencies:** * Effective communication * Organized * Decision-making ability * Customer service orientation * Results-driven * Leadership ability **We Offer** * Benefits exceeding statutory requirements * The opportunity to join a multinational company comprised of high-performing professionals * Leaders fully dedicated to development \\> Join our team and collaborate with one of Mexico’s most important companies. *EnMAPFREmásunidosquenunca* **Please attach your CV when applying** **MAPFRE — where your time truly matters.** By submitting your application, you agree to MAPFRE’s privacy policies regarding the processing of your personal data. Visit MAPFRE’s website to review our Privacy Notice **“At MAPFRE Mexico, labor inclusion and non-discrimination are fundamental elements of our organizational culture. We believe the integration process for Employees is a crucial stage during which we identify individuals who share our values and principles. We trust that their incorporation strengthens our institution by contributing their talent, knowledge, and experience. Trust forms the foundation of our actions; therefore, medical certificates, pregnancy clearance certificates, and HIV test results are no longer relevant nor required for onboarding new employees. Employee retention and growth at MAPFRE are linked to commitment, attitude, and desire for self-improvement — core elements of our Social Responsibility.”** We know every second counts, and we provide everything you need to enhance your practical training and advance your professional career wherever you aspire to go. At MAPFRE, we are committed to your development! **CLAIMS OPERATIONS SUPERVISOR** **Required Professional Profile** * Prior experience as an adjuster or appraiser * Education: Mechanical Engineering or related field * Prior experience in customer handling * Prior experience in automotive mechanics * Knowledge of Insurance * Knowledge of Microsoft Office Suite **Responsibilities:** * Daily supervision of claims indicators and progress toward compliance targets * Administrative oversight of adjusters, workshop supervisors (valuation control), and the claims department * Addressing inquiries from personnel under supervision * Delivering internal and external customer service, as well as support to commercial partners and insured parties * Authorizing total losses and identifying fraud * Conducting visits to repair centers, monitoring routes, and distributing workloads * Ensuring timely response and proper application of policies and procedures **Competencies:** * Effective communication * Organized * Decision-making ability * Customer service orientation * Results-driven * Leadership ability **We Offer** * Benefits exceeding statutory requirements * The opportunity to join a multinational company comprised of high-performing professionals * Leaders fully dedicated to development \\> Join our team and collaborate with one of Mexico’s most important companies. *EnMAPFREmásunidosquenunca* **Please attach your CV when applying** **MAPFRE — where your time truly matters.** By submitting your application, you agree to MAPFRE’s privacy policies regarding the processing of your personal data. Visit MAPFRE’s website to review our Privacy Notice **“At MAPFRE Mexico, labor inclusion and non-discrimination are fundamental elements of our organizational culture. We believe the integration process for Employees is a crucial stage during which we identify individuals who share our values and principles. We trust that their incorporation strengthens our institution by contributing their talent, knowledge, and experience. Trust forms the foundation of our actions; therefore, medical certificates, pregnancy clearance certificates, and HIV test results are no longer relevant nor required for onboarding new employees. Employee retention and growth at MAPFRE are linked to commitment, attitude, and desire for self-improvement — core elements of our Social Responsibility.”**