Customer Service

Description

Job Summary: MILENIO is seeking talent for Customer Service, focused on serving and following up on digital services, providing real-time support to users. Key Highlights: 1. Customer service for digital clients and platform support 2. Campaign tracking and incident resolution 3. Real-time user support on digital tools MILENIO, a MULTIMEDIA company, is looking for your talent in the **CUSTOMER SERVICE** area. Join our team! **Requirements** * Education: High school diploma * Experience in digital customer service or platform support * Knowledge of various web browsers, mobile applications, payment gateways, etc. * Proficiency in Excel * Data entry **Responsibilities** * Handle incoming calls, emails, WhatsApp messages, or chats related to digital services * Track campaigns (status, activations, reports, incidents) * Provide real-time support to users on platforms or digital tools * Register and update information in internal systems * Ensure response times and service quality **We Offer** * Gross monthly salary of $13,000 * Weekly payroll payments via Banorte * Punctuality and attendance bonus * Statutory benefits * Enhanced benefits (Grocery vouchers, Life insurance, brand preferential pricing) **Rotating Shift Schedule** * Monday to Sunday * 6 AM to 2 PM * 2 PM to 10 PM * Rotating weekend days off **Location**: Paricutín #390, Colonia Roma, Monterrey, N.L. Employment Type: Full-time Salary: $13,000.00 per month Benefits: * Life insurance * Grocery vouchers Application Question(s): * Do you have prior experience in this position? Please tell us a bit about it: Workplace: On-site employment