Field Technical Support

Description

Job Summary: We are seeking a Technical Support Technician to handle first- and second-level incidents, diagnose equipment failures, and provide on-site maintenance to end users. Key Highlights: 1. On-site technical support and user assistance. 2. Preventive and corrective maintenance of equipment. 3. Opportunity for growth in technology. Are you passionate about technology and eager to join a company that helps small, medium, and large businesses bridge their digital gap? Join our team as: **FIELD TECHNICAL SUPPORT!** **What are we looking for in you?** * Installation, configuration, and maintenance of computers, printers, servers, and network devices. **Requirements:** * Prior experience in **on-site technical support** and user assistance. * Knowledge of **troubleshooting computer and printer incidents**. * Proven experience with **HP and Kyocera printers**. * Basic knowledge of Windows operating systems. * Proficiency with support tools and ticketing systems. * Strong service attitude and effective communication skills with users. **Responsibilities and Functions** * Provide **on-site technical support to end users**, handling first- and second-level incidents. * Diagnose and resolve **computer equipment failures** (hardware and software). * Attend to, maintain, and troubleshoot **printing equipment**, primarily **HP and Kyocera**. * Install, configure, and update computers, printers, and peripherals. * Manage and follow up on **support tickets**, ensuring timely response and resolution. * Perform basic network configuration (connectivity, network printers, IP settings, drivers). * Conduct preventive and corrective maintenance of equipment. * Deliver basic user training on proper equipment and application usage. * Document incidents, applied solutions, and service reports. * Escalate technical issues when necessary and follow up until resolution. * Comply with IT policies and information security procedures. **We Offer:** * Competitive base salary. * Statutory benefits from day one. * Continuous training. * Opportunity for growth within the technology area. * Positive work environment and adequate working tools. Employment Type: Full-time Work Location: On-site