Monitor

Description

Job Summary: Provide operational support to the delivery team by monitoring routes and managing incidents to ensure timely execution and visibility. Key Highlights: 1. Operational support to the delivery team 2. Real-time route monitoring 3. Incident management and behavioral analysis Objective: Provide operational support to the delivery team by addressing requests and conducting real-time route monitoring, ensuring compliance with guidelines, correct field execution, and timely visibility of incidents and progress. Main Responsibilities: Provide support to the delivery team by handling requests and incidents through the platform. Validate requests according to established guidelines and identify improper practices. Approve, reject, or escalate requests as appropriate. Monitor routes in real time to ensure proper delivery execution. Identify deviations and analyze operational behaviors in the field. Record incidents and findings in the monitoring log. Generate and send shift progress reports to delivery coordinators every 2 hours. Assist with customer configuration and activation within the platform. Requirements: Bachelor’s degree in Administration, Logistics, or a related field. 6 months to 1 year of experience in monitoring, logistics, operational support, or similar roles. Basic-to-intermediate Excel skills. Preferred experience with monitoring platforms (Unigis preferred). -Requirements- Minimum education: Upper secondary education – General High School years of experience