Technical Support Executive

Description

Position Summary: Responsible for installing, configuring, and maintaining hardware and software, as well as responding to incidents and monitoring equipment status to ensure continuity of technological services. Key Highlights: 1. Being part of a solid and leading institution in the sector 2. Job stability and opportunities for professional growth 3. Professional development supported by an institution with 70 years of experience Are you seeking job stability and the opportunity to join a solid institution? Caja Popular Mexicana, a leading savings and credit cooperative in the sector, invites you to apply for our opening: **Technical Support Executive.** If you choose to accept this challenge, we offer: * Monthly salary of $00,000 * Direct employment contract with Caja Popular Mexicana * Statutory benefits plus additional benefits * Attendance bonus * Punctuality bonus * Productivity bonus * Grocery vouchers * Savings fund * Life insurance * And much more! Your primary responsibilities will be: 1. Installing and configuring previously authorized hardware and software at branches, regional offices, administrative offices, and ODGs, as well as maintaining optimal performance of the technological platform to ensure uninterrupted service to members. 2. Responding to incidents and providing technical support and guidance to users of information technologies, ensuring appropriate support is delivered to guarantee optimal operation of institutional equipment and applications. 3. Performing preventive and corrective maintenance on equipment and/or systems (computers, servers, peripherals, printers, systems, applications, etc.) located at branches, regional offices, administrative offices, and ODGs to ensure proper functionality. 4. Monitoring the status of computing equipment and installed applications, ensuring compliance with internal regulations to maintain proper equipment functionality and prevent risks of damage or data loss. 5. Evaluating and preparing reports on the status of institutional equipment and systems, as well as tracking warranty-related requests and requirements for equipment, printers, and servers with suppliers. 6. Implementing and configuring institutional-defined applications at branches and administrative offices to maintain the most up-to-date versions and ensure adequate control. What do you need to apply? * Completed bachelor’s degree in Computer Science or Information Systems. * 2–3 years of experience with Windows operating system versions, hardware maintenance, software, and telecommunications. * Willingness and availability to travel. Why work at Caja Popular Mexicana? You will become part of an institution with over 70 years of experience, which values and supports its employees’ development through job stability, competitive benefits, and growth opportunities. Apply now—we look forward to welcoming you!