Apple Technical Support MacStore Mexicali - Full-Time

Description

Job Summary: We are seeking an Apple Technical Support Technician with experience in equipment repair and a customer service focus for order diagnosis and follow-up. Key Highlights: 1. Apple Technical Support at Tier 1 and Tier 2 2. Equipment diagnosis and repair 3. Promotion of additional services and solutions Apple Technical Support Technician – MacStore Location: Plaza San Pedro or Macroplaza, Mexicali We Offer: Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) Face-to-face bonus: $1,500 per month Punctuality bonus: $1,250 per month (starting from the 2nd month) Food vouchers: $350 per month (starting from the 2nd month) Benefits effective from day one Direct employment with the company 100% IMSS registration 17-day Christmas bonus Profit-sharing (PTU) up to 3 months Life insurance Funeral expense assistance 12 vacation days from the first year Benefits upon permanent hiring Apple certification (ACMT) fully covered by the company Uncapped commissions for sales of services or products Savings fund Exclusive discounts and agreements for employees Required Profile High school diploma or completed technical degree Experience in computer equipment and/or telecommunications device repair Customer service orientation and problem-solving skills Availability for rotating shifts Monday through Sunday (midweek day off) Shifts Opening shift: 11:00 AM to 8:00 PM Closing shift: 12:00 PM to 9:00 PM Main Responsibilities Apple Technical Support at Tier 1 and Tier 2 Equipment diagnosis and repair Service order tracking Promotion of additional services and solutions to customers. -Requirements- Minimum education: Upper secondary education - Professional Education 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist