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Job Summary: We are seeking an Apple Technical Support Technician with experience in repairing computing and telecommunications equipment, focused on customer service and problem resolution. Key Responsibilities: 1. Apple first- and second-level technical support 2. Equipment diagnosis and repair 3. Promotion of services and solutions to customers Apple Technical Support Technician MacStore Location: Plaza San Pedro or Macroplaza, Mexicali We Offer Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) Face-to-face bonus: $1,500 per month Punctuality bonus: $1,250 per month (starting from the 2nd month) Food vouchers: $350 per month (starting from the 2nd month) Benefits effective from day one Direct employment with the company 100% IMSS registration 17-day year-end bonus Profit-sharing (PTU) up to 3 months Life insurance Funeral expense assistance 12 vacation days starting from the first year Benefits upon permanent hiring Apple certification (ACMT) fully covered by the company Uncapped commissions for selling services or products Savings fund Exclusive discounts and agreements for employees Required Profile High school diploma or completed technical degree Experience in repairing computing and/or telecommunications equipment Customer-oriented mindset and problem-solving focus Availability for rotating shifts Monday through Sunday (weekday rest day) Shifts Opening shift: 11:00 AM to 8:00 PM Closing shift: 12:00 PM to 9:00 PM Main Responsibilities Apple first- and second-level technical support Equipment diagnosis and repair Service order tracking Promotion of additional services and solutions to customers. -Requirements- Minimum education: Upper secondary education - Professional Education 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist
