MacStore Mexicali Apple Technical Support - Full-Time

Description

Job Summary: We are seeking an experienced Apple Technical Support Technician with expertise in equipment repair and customer service for diagnostics and problem resolution. Key Highlights: 1. Apple Technical Support at Tier 1 and Tier 2 2. Equipment diagnosis and repair 3. Customer-focused problem-solving and service Apple Technical Support Technician – MacStore Location: Plaza San Pedro or Macroplaza, Mexicali We Offer: Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) Face-to-face bonus: $1,500 per month Punctuality bonus: $1,250 per month (starting from the 2nd month) Grocery vouchers: $350 per month (starting from the 2nd month) Benefits effective from Day 1 Direct employment with the company 100% IMSS registration 17-day Christmas bonus Profit-sharing (PTU) up to 3 months Life insurance Funeral expense assistance 12 vacation days from the first year Benefits upon permanent employment Apple certification (ACMT) fully covered by the company Uncapped commissions for selling services or products Savings fund Exclusive discounts and partnerships for employees Required Profile High school diploma or completed technical degree Experience in computer and/or telecommunications equipment repair Customer-focused problem-solving and service orientation Availability for rotating shifts Monday through Sunday (midweek day off) Shifts Opening shift: 11:00 AM – 8:00 PM Closing shift: 12:00 PM – 9:00 PM Main Responsibilities Apple Technical Support at Tier 1 and Tier 2 Equipment diagnosis and repair Service order tracking Promotion of additional services and solutions to customers. -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist