Service Advisor - Customer Support

Description

Job Summary: Expert APPLE service advisor providing personalized assistance to users, delivering solutions and ensuring customer satisfaction. Key Highlights: 1. Personalized assistance for APPLE users 2. Troubleshooting of Apple devices 3. Customer satisfaction focus At TechPeople, our commitment is to attract, develop, and retain top technology talent by creating an environment where empathy, excellence, and teamwork form the foundation for building lasting, trustworthy relationships   What is a Service Advisor at TechPeople? An APPLE expert advisor is the person you can approach to resolve issues with your device.   Work Location: Ishop Galerias Pachuca   Responsibilities:   Your primary role will be to provide personalized assistance to our users, delivering services and solutions while ensuring customer satisfaction.   Requirements:   ·      Completed high school education (preferred). ·      Experience: Minimum 6 months in customer service or sales advisory roles within retail environments, preferably in technology or retail companies (e.g., Radioshack, Steren, Best Buy, Office Max, Office Depot, Lumen, Starbucks, etc). ·      *IMPORTANT: This role does NOT involve selling products or accessories; it focuses exclusively on selling SERVICES.* ·      Strong communication and conflict resolution skills. ·      Self-management and continuous learning capability. ·      Passion for technology.   We Offer:   ·      Base salary ·      Variable bonus ·      Food vouchers ·      Uncapped commissions ·      Statutory benefits ·      Savings fund ·      Ongoing, continuous training If you are interested in this vacancy, please apply through this channel or send your CV to 56*6672*6190, Lic. Karla Rosales . -Requirements- Minimum Education: Upper secondary education – General High School 1 year of experience Age: Between 20 and 40 years Keywords: advisor, asesor, service, care, costumer, cliente