Delinquent Portfolio Manager

Description

Job Summary: Responsible for visiting debtors with significant payment delays, managing plans to regularize their accounts, and providing respectful service. Key Highlights: 1. Manages account regularization plans for debtors. 2. Interacts with customers respectfully and courteously. 3. Focused on achieving objectives and goals. ### **Job Objective:** As a Delinquent Portfolio Manager, you are responsible for visiting debtors who have experienced significant payment delays and managing plans that enable them to regularize their accounts. **Main Responsibilities** * Visit the residences of debtors who applied for a loan but failed to make payments, in order to offer them various alternatives. * Visit assigned customers to manage accounts with them. * Provide respectful and courteous service to our customers. * Inform customers of all benefits associated with maintaining an up-to-date loan. * Operate a motorcycle in compliance with safety regulations, always using required and necessary protective equipment. **Requirements** * Experience in Customer Service, Collections, or Sales. * Motorcycle operation skills. * Valid motorcycle driver’s license. * Proficiency in using mobile devices. * Focused on achieving objectives and goals. * Effective communication and teamwork skills. **Value Proposition** * Weekly base salary of $2,500. * Commissions ranging from $0.00 to $1,800. * Statutory benefits. * Vacation entitlement starting at 12 days. * Social Security (IMSS). * Vacation bonus of 25%. * Thirteenth-month bonus of 15 days, increasing with tenure. Sunday premium of 25%. * 20% discount at Elektra and Salinas y Rocha, increasing with tenure. * Benefits at over 500 establishments partnered with Grupo Salinas. * Payroll loan available after two years of tenure. * Payroll advance. * Provision of a motorcycle used both for work-related travel and commuting from home to work. * Weekly gasoline voucher worth $217 MXN. * Option to purchase the motorcycle upon reaching its useful life. * Safety equipment: body armor, helmet, and boots. * Motorcycle accident medical expense insurance. * Life insurance. * Savings fund. * Career growth opportunities within the Group.