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Position Summary: We are seeking a mental health professional with a strong clinical background and operational vision to coordinate and ensure excellence in evening and weekend shift services. Key Highlights: 1. Transforming access to life-changing mental health care. 2. Auditing and operational excellence in case records. 3. Leading clinical-operational follow-up of cases derived from NOM-035. Who We Are: We are the leading provider of mental health benefits for employees, serving over 17 million people worldwide and covering 585,000 lives across Latin America. Lyra Health is transforming access to life-changing mental health care. Our Culture and Values At Lyra, we transform access to life-changing mental health care… committed daily to our global values: Put the Customer First, Follow the Science, Be Transparent, Listen Intently, Look Inward, Embrace Challenges, and Take Care of Yourself. ### **Requirements and Skills** We are seeking a mental health professional; * Bachelor’s degree in Psychology (degree and professional license required). * Advanced proficiency in Salesforce filters for case auditing. * Demonstrable ability and experience providing objective feedback to colleagues, separating personal relationships from the operational responsibilities of the role. * English level: Intermediate\-Advanced (B2\-C1\). ### **Position Overview** We seek a professional with a strong clinical foundation and operational mindset to join our team of coordinators. The ideal candidate is an expert in clinical psychology with an impeccable operational mindset. This role is critical to ensuring service excellence during evening and weekend shifts, guaranteeing that every case is accurately recorded and that care derived from **NOM\-035** meets the highest quality standards. **Key Responsibilities.** * Auditing and Operational Excellence: Monitor and audit case records in Salesforce, ensuring information is accurate, complete, and complies with Lyra’s global guidelines. * NOM\-035 Management: Lead clinical\-operational follow-up of cases derived from Norm 035, ensuring timely intervention for Acute Stressful Events (ATS). * Shift Coordination: Manage intelligent distribution of workload during evenings and weekends, ensuring SLA compliance and service-level targets. * Feedback and Reinforcement: Identify error trends in records and provide assertive, objective feedback to consultants to support continuous process improvement. * First-Line Support: Serve as the go-to resource for the team’s operational questions and directly support call handling during demand spikes or line saturation. * Serve as a Supporting Telephone Consultant. **Work Schedule:** Wednesday to Sunday, 2 PM to 10 PM **Days Off:** Monday and Tuesday **Compensation and Benefits.** In exchange for your commitment and the required skills for this position, we offer: Gross monthly salary, fully registered with IMSS. Statutory benefits. Enhanced benefits after probation period: 30-day year-end bonus, Grocery vouchers, Restaurant vouchers. Annual performance bonus. Health insurance plan. Employee Assistance Program (psychological, legal, nutritional counseling, and information services). 4 additional personal days per semester, aligned with operational needs. Annual specialized training in clinical psychology, subject to availability. 3 days off for marriage. Annual school supplies allowance for children: $1500\. Life insurance after one year of employment. Christmas bonus: $3500\. Funeral assistance. Financial support upon birth of a child. If you fully identify with this challenge and wish to make a significant impact on people’s lives, apply now and we will contact you as soon as possible. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
