Customer Solutions Assistant

Description

Job Summary: Responsible for managing requests, coordinating shipments, generating minutes, and ensuring customer satisfaction through handling reports and calls. Key Highlights: 1. Service report handling and follow-up 2. Shipment coordination and management 3. Generation of administrative minutes Commercial City: CHIAPAS Publication Date: Apr 22, 2026 Working Hours: 09:00 \- 18:00 Description: General Purpose Support timely and accurate handling of requests entering the shipment control department by generating administrative minutes and verifying data to coordinate shipments, thereby consistently meeting performance indicators to enhance customer satisfaction. Main Responsibilities * Handle assigned service reports in a timely and accurate manner. * Report on services entering shipment control. * Make timely and accurate calls to customers regarding shipments entered into shipment control. * Generate minutes for shipments requiring them. * Daily physical reconciliation of local route delivery and return manifests. Decision-Making Authority * Minute follow-up Internal Relationships * Operations * Commercial * Contact Center External Relationships * Customers Work Tools * BW * CRM * PC * LANDLINE / SOFT PHONE Education Education Level: High School or Technical Degree. Administration-related field preferred. Knowledge Profile Microsoft Office: Basic proficiency. Indicator tracking. Experience Profile Customer Service: 6 months. Problem resolution, personnel management.