Collection Officer

Description

Job Summary: We are seeking a responsible Collection Officer to manage and oversee collection processes and ensure timely recovery of payments. Key Highlights: 1. Manage and administer the collection portfolio 2. Contact delinquent customers professionally 3. Negotiation and persuasion skills Job Offer A leading company is looking for a Collection Officer to join our dynamic and highly motivated team of professionals. As a Collection Officer, you will be responsible for efficiently managing and supervising our collection processes to ensure timely recovery of outstanding payments. Key Responsibilities: * Manage and administer the collection portfolio, tracking overdue payments and overseeing the correct application of received payments. * Contact delinquent customers effectively and professionally, using negotiation and persuasion strategies to reach payment agreements. * Investigate and resolve payment-related disputes and issues, maintaining clear and concise communication with customers and relevant internal departments. * Maintain and update collection records accurately and promptly using our collection management system. * Regularly report collection portfolio progress and results to the supervisor or manager in charge. Requirements: * Customer service experience and motorcycle handling experience. * Exceptional oral and written communication skills, with the ability to handle difficult situations and resolve conflicts. * Strong negotiation and persuasion skills, capable of establishing and maintaining positive customer relationships. * Excellent organizational skills and the ability to work independently while maintaining high productivity. If you are ready to take on new challenges in a dynamic, achievement-oriented environment, we invite you to submit your updated CV.