Customer Service Coordinator

Description

Job Summary: Customer Service Coordinator responsible for the operational follow-up of orders and coordination between customers and internal departments to ensure timely fulfillment. Key Highlights: 1. Key role in order and project coordination 2. Effective communication with customers and internal departments 3. Comprehensive management of incidents and after-sales service **Customer Service Coordinator** Location: San Pedro Tlaquepaque, Jalisco. Employment Type: Full-time Department: Commercial / Operations A growing company is seeking to hire a **Customer Service Coordinator**, responsible for the operational follow-up of orders and coordination between customers and internal departments. Job Objective Ensure timely fulfillment of orders and projects through daily system tracking, coordination with logistics, production, and administration, and effective communication with customers. Responsibilities * Order tracking and control in ERP * Coordination with logistics and internal departments to meet delivery deadlines * Ongoing communication with customers regarding status and delivery dates * Incident management and after-sales follow-up * Preparation of tracking reports * Verification of invoicing and payment status Essential Requirements * Bachelor’s degree in Business Administration, Marketing, or related field * Minimum 1–2 years of experience in customer service or operational coordination * ERP proficiency (Odoo preferred) * Microsoft Office proficiency * Organization, attention to detail, and follow-up skills * Ability to work under pressure Key Competencies * Customer orientation * Structured thinking * Clear and professional communication * Proactivity and problem-solving ability Application Instructions Send updated CV to: ebergenyims@gmail.com Subject line required: Customer Service Coordinator \+ Full Name Only candidates meeting the specified profile will be contacted. Employment Type: Full-time Salary: Starting at $22,500.00 per month Workplace: On-site