Room Division Supervisor

Description

Job Summary: Supervise and coordinate the activities of the Room Manager department, ensuring smooth operations and service excellence in housekeeping, front desk, and guest services. Key Highlights: 1. Part of an innovative and dynamic team 2. Ensures guest and owner satisfaction 3. Handles special situations, guest complaints, or guest requests **About Us** Tasman designs, builds, and operates boutique hotels and residences that captivate with a sense of adventure and luxury. Our mission is to create spaces where owners and guests deeply connect with their destination and depart with lasting memories. We are passionate, innovative, and constantly evolving. With us, traditional hospitality undergoes an adventurous transformation powered by technology. With us, you can: * Be part of an innovative and dynamic team * Receive attractive compensation for your talent * Annual credits at our properties **Your Responsibilities** Supervise and coordinate the activities of the Room Manager department, ensuring smooth operations and service excellence across housekeeping, front desk, and guest services—guaranteeing satisfaction for our guests and owners. **Key Responsibilities** * Supervise cleaning staff to ensure proper presentation of rooms and common areas per standards * Supervise and/or perform room (department) assignments and daily work activities for housekeeping * Develop cleaning schedules and staff shift timetables * Monitor inventory of cleaning supplies and products * Supervise and report preventive or corrective maintenance for interior room (department) facilities * Supervise the host team to ensure efficient check-in/out processes * Ensure guest service delivery * Ensure team use of technological work tools * Coordinate front desk staff shifts * Coordinate supervision and inspection processes for cleaning activities * Handle special situations, guest complaints, or guest requests * Supervise laundry processes—including washing, drying, and linen distribution * Manage laundry supplies and equipment care * Establish and maintain hygiene standards * Ensure a positive guest experience throughout their stay * Coordinate special or personalized guest services * Address and resolve guest/owner complaints * Prepare and support informative property reports * Participate in operational meetings and collaborate with other departments (maintenance, consumption centers) * Implement hygiene and sanitation protocols **Requirements** * Bachelor’s degree in Hospitality, Tourism, or Hotel Administration * Minimum 3 years of experience in a similar role within the hotel or condo-hotel sector * Proven experience supervising housekeeping, laundry, and front desk operations * Proficiency in hotel software (e.g., PMS) and operational control tools Join the Tasman Team! If you share our passion for creating exceptional guest experiences and wish to be part of our journey, we’d love to hear from you. Bring your experience, enthusiasm, and innovative ideas—and together, let’s achieve company success. Employment Type: Full-time Salary: $16,000.00 - $18,000.00 per month Benefits: * Salary increases * Discounts and preferential pricing * Life insurance * Complimentary uniforms Work Location: On-site employment