Level 1 Technical Support Engineer

Description

Job Summary: We are seeking a Level 1 Technical Support representative to assist customers by performing software updates, escalating cases, and managing tickets in a call center environment. Key Highlights: 1. Opportunity for learning and professional development. 2. Positive work environment. 3. Ongoing training. **LEVEL 1 TECHNICAL SUPPORT** **Job Description:** Provide timely and effective support to customers as the first point of contact (Level 1) for basic operational issues. **Responsibilities:** 1\. Perform remote software updates. 2\. Immediately escalate cases to higher levels when topics exceed your expertise. 3\. Accurately capture detailed information for each case and document related activities in the Technical Support CRM, always indicating the case status and support method (telephone, remote, on-site, electronic, etc.). 4\. Serve as a call center service agent, delivering basic technical support (Level 1) via telephone and remote channels for application-related topics, including: * Basic support for catalogs (customers, products, employees, etc.) * Ticket issuance. * Web applications. * Version updates. 5\. Handle and follow up on assigned tickets. **REQUIRED KNOWLEDGE** * Networks, communication protocols, and interfaces * Microsoft Office 365 * Database management (SQL) * Server administration **Requirements:** * Technical or university degree in IT or related field * Strong communication skills and service-oriented attitude. **We Offer:** * Base salary * Statutory benefits * Opportunity for learning and professional development. * Positive work environment. * Ongoing training. Work Location: Los Mochis, Sin. Interested candidates should apply through this channel; please attach an updated CV. Job Type: Full-time Work Location: On-site employment