Front Office Manager

Description

Position Summary: We are seeking a Front Office Manager to lead the front office team, manage daily operations, coordinate across departments, and ensure guest satisfaction. Key Highlights: 1. Lead the front office reception and operations team. 2. Manage OTAs, rate parity, and channel manager. 3. Provide ongoing training to the team on service standards. **Salary:** $20,000 MXN net per month **Location:** Loreto, Baja California Sur, facing the Sea of Cortez **Employment Type:** Full-time, on-site **Start Date:** Immediate (within the next 4 weeks) We are seeking a **Front Office Manager** Responsibilities: * Lead the reception, concierge, bell, and night audit teams. * Operate daily front office activities: check\-in / check\-out, in\-house service, VIP handling, honeymooners, and repeat guests. * Submit the **Daily Flash Report** to General Management each morning. * Supervise cash audits and cash handling, including USD and internal exchange rates. * Manage **OTAs** (Booking, Expedia, Airbnb), rate parity, and channel manager (SiteMinder). * Lead **Service Recovery**: handle complaints, issue compensations, and respond to reviews, with operational authority and a structured escalation path to Management. * Coordinate with Housekeeping, Maintenance, F\&B, and Controller. * Ensure tax compliance: **CFDI 4\.0**, daily reconciliations, and end-of-day closing. * Continuously train the team on service standards, PMS usage, and service recovery. Requirements * **6\+ years** of hotel front office experience, with **at least 3 years** in a leadership role (Front Office Manager, Reception Manager, or Senior Supervisor). * Proven experience in **luxury boutique hotels or premium hotel chains** (minimum 4\-5 stars). * **English C1 level**: fluent in negotiation, handling complex complaints, and conducting calls with owners and international guests. * Proficiency in **hotel PMS** (Opera, ARPON, Cloudbeds, RoomRaccoon, or similar). * Experience with **OTAs and channel managers**. * Experience with **night audit / closing procedures**. * Solid knowledge of **CFDI 4\.0** and SAT invoicing. * Cash handling, cash audits, and petty cash management (including USD). * **Willingness to relocate to Loreto, BCS**, and start within 2\-4 weeks. Bonus Points * Prior experience with **ARPON** and/or **SiteMinder**. * Third language (French, Italian, German). * Certifications from **AHLEI, ISHC**, or equivalent. * Basic knowledge of **Revenue Management**. * Familiarity with Baja California Sur or the Loreto destination. * Background in independent hospitality. What We Offer * **Salary:** $20,000 MXN net per month * **Career Path:** Growth opportunity to Hotel Manager * **Meals:** Provided during shifts in the staff dining area * **Uniforms:** Provided by the hotel * **Staff Transportation:** Daily service * Up to **1 month of accommodation** (subject to availability) to support relocation * **Professional Development Plan**: language courses, certifications, *field trips* to tours in our catalog * Statutory benefits, IMSS, year-end bonus (aguinaldo), vacation days * **Work Schedule:** 8 hours per day, 6 days per week. Rotating day off based on occupancy. How to Apply * **Updated CV**. * Include a brief paragraph (5\-10 lines) answering: **Why Loreto, and why an independent boutique hotel at this stage of your career?** Process: * Initial interview via **Zoom** with General Management. * Second interview via **Zoom** with shareholders and Controller. * Final decision made jointly by Management and Controller. * **Confidentiality guaranteed** if you currently work at another hotel. *EL HOTEL is an equal opportunity employer. We value diversity in origin, gender, age, and professional background.* Salary: Up to $20,000\.00 per month Benefits: * Professional development support * Transportation assistance or service * Employee discount * Special discounts and preferential pricing * Free parking * Option for indefinite-term contract * Discounted staff cafeteria service * Gym access * Complimentary uniforms Relocation/Moving Ability: * Loreto, B.C.S.: Ability to commute to work without difficulty or plan relocation before starting employment (Mandatory) Education: * Completed Bachelor’s degree (Mandatory) Language: * English (Mandatory) Work Location: On-site employment