Customer Service Representative

Description

Summary: Seeking a dedicated customer support professional to manage client cases, resolve issues, and provide personalized follow-up throughout the debt reduction process. Highlights: 1. Provide high-quality service and personalized client follow-up 2. Manage and monitor client cases through the debt reduction process 3. Address and resolve client questions with strong customer service The ideal candidate will be responsible for providing customer support and follow\-up, ensuring an exceptional experience throughout the debt reduction process. **Responsibilities:** * **Customer Service:** Provide high\-quality service and personalized follow\-up to assigned clients. * **Case Management:** Manage and monitor client cases throughout the debt reduction process. * **Documentation:** Keep client records and documentation updated in the system. * **Issue Resolution:** Address and resolve client questions regarding their debt reduction process. * **Follow\-up:** Maintain constant communication with clients to provide updates on the progress of their cases. **Requirements:** * **English:** Native\-level proficiency. Pronunciation is very important, as well as spoken, written, and reading skills. * **Education:** High school diploma required (minimum). * **Experience:** Minimum of 6 months in customer service or call center experience. * **Technical Skills:** Basic computer skills and Microsoft Office knowledge. **Soft Skills:** * Excellent verbal and written communication skills. * Reading fluency. * Strong customer service orientation. * Organizational and follow\-up skills. * Teamwork abilities. * Problem\-solving skills. **What We Offer:** * Net monthly base salary of **$15,000 MXN**. * Productivity bonuses. * Benefits required by Mexican labor law (IMSS, Infonavit, Christmas bonus, vacation days, vacation premium). * Paid training. * Rotating schedule from Monday to Saturday, 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM (**Saturdays are always 9:00 AM – 6:00 PM**). * Fixed day off on Sundays. * 8\-hour workday plus 1\-hour lunch break. Tipo de puesto: Por tiempo indeterminado Sueldo: $15,000\.00 \- $15,001\.00 al mes Lugar de trabajo: Empleo presencial