COMPLAINTS ANALYST

Description

**Date:** May 21, 2026 **Location:** GUADALAJARA, JALISCO, MX **Company:** Grupo PiSA Live your purpose and make a difference with Grupo PiSA. With over 80 years of history, Grupo PiSA is a 100% Mexican company committed to the health and well-being of millions of people both in Mexico and internationally. Our growth reflects the effort, passion, and dedication of a team focused on excellence. Join us and become part of a company where every day is an opportunity to live "A Life in Service of Life". Together, we can transform the future of healthcare and leave a positive mark on the world! **Employee Type** Trust-based **Job Objective** Provide timely complaint handling and perform registration, analysis, assignment to the manufacturing site or responsible department, and closure of quality complaints, medical complaints, or suspicions of counterfeiting/adulteration related to medicines, medical devices, rehydration foods or beverages manufactured and/or distributed by Laboratorios PiSA, as reported by customers. **Responsibilities and Activities** * Accurately and continuously assist customers who raise complaints regarding product quality, medical issues, or suspicions of counterfeiting/adulteration. * Register quality complaints, medical complaints, or suspicions of counterfeiting/adulteration in the complaint management software. * Analyze each received complaint to ensure appropriate risk prioritization. * Manage the complaint resolution process by assigning it to the responsible department and communicating it for follow-up, until closure upon receipt of a response from the manufacturing site. * Follow up on all cases requiring additional information or sample requests from the manufacturing plant or the complaint notifier. * Identify risks and improvement opportunities in the complaint handling process. Experience * Customer Service and Complaint Resolution: 1 year * Communication Activity Management: 1 year * Pharmaceutical Industry: 1 year * Medical Devices: 1 year * Proactivity: 2 years * Assertive Communication * Negotiation Knowledge * Quality Management System * Risk Analysis * CAPA Plan * Regulations 059, 220, 240, and 241\. * Spelling and Writing Skills * English B1 Education Bachelor's Degree in Pharmaceutical Chemistry and Biology At Grupo PiSA, we prohibit violence and discrimination, promoting equal opportunity, inclusion, and diversity. Our selection processes are FREE OF CHARGE; report any irregularities to lineaeticagrupopisa@letica.email