Technical Support Engineer - Full-Time with Personal Vehicle

Description

Job Summary: We are seeking an engineer passionate about technology to ensure operational continuity, security, and performance of clients' technological infrastructure. Key Highlights: 1. Experience in technical support and infrastructure for clients. 2. Preventive maintenance and cybersecurity. 3. Excellent work environment and professional development plan. We are looking for an engineer who enjoys technology, on-site work, and helping others. General Objective Ensure operational continuity, security, and performance of clients' technological infrastructure through preventive, corrective, and continuous improvement activities, delivering an exceptional service experience and proactively anticipating clients' technological needs. Essential Requirements • Bachelor's degree in Computer Systems Engineering, Computer Science, Information Technology, or related field. • Minimum 1 year of experience in technical support and infrastructure. • Knowledge of Windows Server, Active Directory, Microsoft Office, TCP/IP networks, backups, and cybersecurity. • Experience in user support and assistance. • Valid driver's license. • Personal vehicle in good condition for client visits. • Availability to travel within the Guadalajara Metropolitan Area. We Offer • Competitive salary based on attitude and experience. • Statutory benefits from day one. • Ongoing training. • Excellent work environment. • Professional development plan. • Fuel allowance for client visits. • After 6 months of employment: o Support for preventive vehicle maintenance. o Support for repairs related to work-related use of the vehicle, subject to company policies. • Necessary technological tools to perform job functions. Main Responsibilities Support and Operations • Maintain clients' systems and infrastructure operating correctly. • Resolve hardware, software, network, and server incidents. • Maintain the standard configuration defined for each client. • Minimize service interruption time. • Prioritize remote resolution before scheduling on-site visits. Information Security • Monitor compliance with security policies. • Verify backups and recovery procedures. • Identify potential cybersecurity risks. • Apply preventive updates and patches. Preventive Maintenance • Perform periodic reviews of servers, workstations, and networks. • Detect issues before they impact operations. • Document findings and corrective actions. Customer Service • Promptly follow up on requests. • Maintain professional and respectful communication. • Propose technological improvements. • Anticipate future needs. Internal Operations • Keep MGSI internal equipment operational. • Prepare and configure new equipment. • Collect and deliver equipment or goods when required. • Maintain updated inventories and technical documentation. • Document everything in the system for proper tracking Desired Technical Competencies Essential • Windows Server. • Active Directory. • DNS and DHCP. • Microsoft Office and Microsoft 365. • TCP/IP networks. • VPN. • Data backup and recovery. • Remote support. Desirable • Firewalls. • Cybersecurity. • Infrastructure monitoring. • PowerShell. Behavioral Competencies Highly Important *Service orientation *Preventive thinking *Organization *Responsibility *Follow-up *Effective communication *Problem solving *Attention to detail *Self-management *Learning ability If you meet the requirements, apply today and we will contact you for an interview.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Languages: Spanish Age: between 22 and 55 years Driver's licenses: A Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist