OPERATIONS AGENT

Description

**About the Job** * If you come from the Tourism industry * If you have customer management skills * If you are a persuasive person with negotiation ability * If you want to join a dynamic, internationally expanding company * With a scale-up environment * Awarded as the best startup across all sectors in Spain by the Ministry of Industry in 2016 * Ranked #20 in the Spanish FT1000 2021 ranking (where the Financial Times identifies Europe’s 1000 fastest-growing companies) * Ranked #14 in HappyIndex®AtWork | Spain 2023, measuring employee satisfaction with their company and workplace * With presence already in over 40 countries **Responsibilities:** * Phone and email support for both end customers and travel agencies regarding website usage and bookings * Booking processing * System configuration and back-office tasks **Requirements:** * Fluent English, both spoken and written, is mandatory * Other languages are valued, especially French and Portuguese * Comfortable using new technologies and capable of rapid learning * Ability to work effectively in a team * Strong communication and writing skills * Organized and planning-oriented individual **What We Offer:** * 20 vacation days (plus a 25% salary increase during the vacation period) * Annual distribution of 20% of company profits * Fresh fruit, snacks in the office, and lunch included Monday through Friday * Positive work environment * Continuous training * Full-time schedule Monday to Friday, plus one Saturday per month on duty (compensated) * 5 weeks of remote work per year * Employment type: Full-time * Salary: Starting from $15,000\.00 per month * Support for studies * Option for an indefinite-term contract **Workplace: On-site position at our Cancún offices** Employment type: Full-time Salary: Starting from $15,000\.00 per month Benefits: * Option for an indefinite-term contract Workplace: On-site position