Hosts

Description

Position Summary: Ensure a positive and memorable experience for every customer through attentive, efficient, and authentic service, supporting the daily operations of the Sandwich Shop. Key Highlights: 1. Customer service focused on delivering a positive experience. 2. Operational support while maintaining quality and organizational standards. 3. Sales and digital platform management, ensuring accuracy. Position: **Service Host – Sandwich Shop (SSH Service Crew)** **Reports to:** Sandwich Shop Leader (SSH Leader) Position Objective Ensure every customer experiences a positive and memorable interaction through attentive, efficient, and authentic service—consistently representing the BBQ concept’s values and hospitality. Support daily Sandwich Shop operations by guaranteeing proper product presentation, area organization, and adherence to operational and quality standards that enhance customer satisfaction and team goal achievement. Key Responsibilities 1. Customer Service * Greet and bid farewell to customers with a friendly and professional attitude, reflecting brand identity. * Advise customers on product selection, promoting add-ons and active promotions to increase sales. * Monitor that each order is delivered complete, well-presented, and within established timeframes. * Address feedback or incidents promptly, demonstrating empathy and solution-oriented focus. 2. Operational Support * Assist in order preparation, assembly, and packaging, ensuring quality standards. * Maintain clean, organized, and adequately stocked service stations and areas. * Participate in opening and closing activities, including cleaning, restocking, and operational logging. 3. Sales Control and Digital Platforms * Enter orders and process payments in the Revel system per established guidelines. * Manage orders received via delivery platforms such as Uber Eats, Rappi, and similar services, ensuring accuracy and timely dispatch. * Promptly report any operational incidents to the area leader. 4. Compliance with Guidelines and Culture * Maintain appropriate personal appearance and wear the uniform correctly. * Adhere to hygiene, safety, and responsible food handling standards. * Collaborate with the team to achieve service and performance goals. * Participate in internal training programs and development initiatives. Performance Indicators * Results from service evaluations and Mystery Shopper assessments * Compliance with cleanliness, organization, and visual standards * Positive reviews on digital platforms and social media * Accuracy in sales recording and payment handling * Level of engagement and teamwork Work Tools * Revel system (order entry, payment processing, and shift closing) * Delivery platforms (order management and confirmation) * Microsoft 365 (internal communication and training) Competencies * Service-oriented attitude and proactive mindset * Ability to deliver a positive customer experience * Clear and effective communication * Collaborative teamwork * Organization and attention to detail * Flexibility and quick learning ability Requirements * Completed or ongoing high school education (preferred) * Minimum 1 year of experience in customer service, restaurants, or quick-service food industry * Basic English (preferred) * Knowledge of customer service, suggestive selling, and hygienic food handling * Proficiency in Revel system, delivery platforms, and Microsoft 365 * 9-hour daily shifts, 6 days per week * Participation in weekly tip-sharing scheme Benefits: * Gym discount * Life insurance * Cafeteria service Work Location: On-site employment