Level 1 Technical Support Engineer

Description

Position Summary: We are seeking a Technician or Engineer with experience in technical support and user assistance to administer systems, hardware, and software. Key Highlights: 1. Technical Support and User Assistance 2. Systems and Mobile Device Administration 3. Knowledge of Networks and Structured Cabling Ø Technician, Engineer Ø Windows 10 and 11 Ø Microsoft Office 365 proficiency Ø SharePoint knowledge Ø Technical Support / User Assistance Ø Hardware / Software Ø Basic database knowledge Ø 2 years of user assistance experience Ø Ticket tracking Ø Equipment inventory Ø Mobile device administration (iOS, Android) Ø Network knowledge Ø Structured cabling Ø Resource administration Ø Project tracking Ø Decision-making Employment type: Full-time Salary: $16,000\.00 \- $19,000\.00 per month Benefits: * Life insurance * Grocery vouchers Education: * Completed higher technician degree (Desirable) Experience: * Technical support: 1 year (Mandatory) Language: * English (Desirable) Work location: On-site employment