Description
Job Summary:
We are seeking an Application Technical Support Analyst - Level 1 to resolve incidents remotely and via telephone, report failures, and document activities.
Key Highlights:
1. Minimum experience in technical support or recent graduate in related fields
2. Remote and telephone incident resolution
3. Opportunity for career development in systems support
**SERVICE DESK**
**"Application Technical Support Analyst - Level 1"\***
**What do we require?**
* + B.S. in Computer Systems Engineering, B.A. in Computer Science, or related field (Intern, in process of graduation, graduated, currently enrolled, or incomplete degree)
+ Minimum 6 months of experience in telephone or remote technical support (including social service and professional practice experience)
+ **Recent graduates (in related fields) without required experience**
+ Age 18–40
+ Must not live more than 1.5 hours away.
**Knowledge Requirements**
* + SQL Server as Database Management System (DBMS) for data management (basic level)
+ Basic knowledge of networking.
+ Windows Server (basic level)
**Responsibilities:**
* + Resolve incidents remotely and via telephone.
+ Report failures to supervisors using designated tools
+ Accurately document all activities performed during incident resolution
**What do we offer?**
* + Gross monthly salary: $10,186\.14
+ Monthly bonus: $750
+ Statutory benefits and additional benefits beyond statutory requirements from day one
**Available Shifts**
* 2:00 PM \- 8:00 PM (Monday to Sunday, with rotating weekly rest day)
* 3:00 PM \- 9:00 PM (Monday to Sunday, with rotating weekly rest day)
**Training Schedule:**
* 3:00 PM \- 9:00 PM
**Work Location:**
* Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station.)