Technical Support

Description

Job Summary: We are seeking a Technical Support professional to deliver personalized assistance and solutions to Apple users, promote additional services, and meet established metrics. Key Highlights: 1. Be part of MacStore's top-performing team, the leader in Apple products. 2. Provide Level 1 and Level 2 technical support to Apple users with personalized assistance. 3. Promote additional services and monitor performance indicators. ### **Join the MacStore Family!** MacStore, Latin America's leading distributor of Apple products and services (Apple Premium Reseller – APR), invites you to join our outstanding team. ### **Our store is hiring: Technical Support** **WE OFFER:** * Monthly base salary: $9,900.00 gross * Commissions ranging from 9% to 20% on the total value of services performed * Bonus for achieving performance indicators **Statutory and above-statutory benefits starting on Day One:** * 100% IMSS contributions * Direct employment contract with the company * 17-day Christmas bonus, increasing with seniority * 12 vacation days plus vacation premium * Profit-sharing of up to three months' salary * Life insurance and funeral expense assistance * Uniforms **Additional benefits upon permanent placement:** * Apple Certified Macintosh Technician certification * Grocery vouchers * Punctuality bonus of $1,200 * Savings fund * Discounts with prestigious brands * Christmas bonus **Requirements** * Completed high school diploma or **technical degree** * **Minimum 1 year of experience** in computer and telecommunications equipment repair * Passion for **customer service and client interaction** * Residence near the work location **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver **personalized** assistance and issue resolution * Timely follow-up on completed services * Promote and sell **additional services** * Meet established **performance metrics and indicators** **Schedule** * Rotating schedule from Monday to Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **One weekday day off**