Customer Service Executive

Description

Job Summary: A professional responsible for managing customer relationships, ensuring customer satisfaction, resolving inquiries and issues, and contributing to the company's reputation and customer retention. Key Responsibilities: 1. Manage customer relationships to ensure their satisfaction. 2. Serve as the key point of contact and contribute to the company's reputation. 3. Participate in sales management and customer retention. Manage and maintain the relationship between the company and its customers, ensuring customer satisfaction, responding to inquiries, resolving problems, and seeking solutions to their needs. This professional serves as the internal point of contact within the company, and their performance directly impacts the company's reputation, sales management, and customer retention. **Academic Qualifications:** * Minimum: Bachelor's degree in economics or administrative fields * Preferred: Bachelor's degree or engineering degree in International Trade, Customs, Logistics, or related fields **Technical Knowledge and Skills:** * General administration * Customer service * Quality management * Information technology * Communication * Logistics operations * Sales **Personal Skills:** * Analytical thinking * Leadership * Planning and coordination * Effective communication (verbal fluency) * Adaptability * Conflict resolution and negotiation **Experience:** * Minimum: 2 years * Preferred: 4 years * Experience in roles such as Traffic Executive, Customer Service Executive, and/or Sales Executive **We Offer:** * Grocery vouchers: $1,250 * Commissions * Life insurance * Statutory benefits Employment Type: Full-time Salary: $13,000.00 - $15,000.00 per month Work Location: On-site employment