Customer Service Engineer

Description

Position Summary: We are seeking a Customer Service and SGI Engineer to propose and implement process improvements, optimize productivity, and resolve problems to ensure operational effectiveness. Key Highlights: 1. Propose and implement process improvements for efficiency and quality. 2. Analyze and resolve problems to improve operational effectiveness. 3. Develop and control internal documentation. ***EN FOM*** specializes in the manufacturing, sales, and distribution of optical fiber cable for leading telecommunications companies in Mexico, the USA, and Canada. We are looking for: **CUSTOMER SERVICE AND SGI ENGINEER** **Responsibilities:** * Propose and implement improvements to established processes, focused on efficiency and compliance with quality standards * Identify and propose improvements to established processes to optimize productivity and organizational performance * Analyze and resolve problems in processes aimed at improving operational effectiveness and ensuring result accuracy * Update and improve processes * Develop and control internal documentation * Document processes, prepare records, and manage changes * Track customer non-conformities **Requirements:** * Industrial Engineering or related field * 6 months to 1 year of experience **(NOT MANDATORY)** * **Availability to work Monday to Friday, 9:00 AM to 7:00 PM** * **No transportation constraints to Adolf B. Horn Jr. 1461, Toluquilla, 45610 San Pedro Tlaquepaque, Jal.** **WE OFFER:** * Tax-free salary * Direct employment contract * Benefits exceeding statutory requirements * Continuous training * Growth opportunities **Apply now, join us, and build VALUABLE CONNECTIONS with us!** Job Type: Full-time, Part-time Salary: Starting at $14,000.00 per month Benefits: * Study support Work Location: On-site employment