Technical Support Engineer

Description

Job Summary: We are seeking a Technical Support Engineer to ensure operational continuity and provide first- and second-level support to internal users, serving as the first point of contact. Key Highlights: 1. Ensure operational continuity of systems. 2. First point of contact between users and IT. 3. Experience in technical support / Help Desk. DESCRIPTION A technology-sector company is seeking a **Technical Support Engineer** to join its IT team and provide first- and second-level technical support to internal users, ensuring proper operation of systems, equipment, and applications. The purpose of this position is to **guarantee operational continuity** by promptly addressing incidents, requests, and preventive maintenance activities, directly contributing to the productivity of various organizational departments. This role plays a key part as the **first point of contact** between users and the IT department, ensuring an efficient, organized, and service-level-agreement-aligned user experience. REQUIREMENTS **Mandatory:** * Technical degree or bachelor's degree in Systems, Informatics, Computer Science, or related field. * 1–2 years of experience in technical support / Help Desk. * Knowledge of Windows/Microsoft operating systems. * Experience in user support and incident resolution. * Proficiency with office equipment, CCTV, printers, and hardware. * Availability to work Monday through Friday. * Hybrid work arrangement