CUSTOMER SERVICE SUPERVISOR

Description

Position Summary: DEPARTMENT SALES SUPERVISOR to validate services and manage personnel, with a focus on intangible products and team development. Key Highlights: 1. Essential experience in intangible products (financial services) 2. Skills in personnel management and performance metrics (KPIs) 3. Training and development of successful teams GROWTH-ORIENTED FINANCIAL INSTITUTION SEEKING: SALES DEPARTMENT SUPERVISOR Interested candidates please send your CV to the email address listed in this posting to schedule an interview. Requirements: Marital status: Any Education: High school diploma or incomplete/complete university degree. Excellent service attitude and professional appearance. Job Description: The DEPARTMENT SUPERVISOR will be responsible for validating our services against customer needs, as well as managing personnel. ESSENTIAL EXPERIENCE IN INTANGIBLE PRODUCTS (credit cards, financial services, etc.) Skills: * Experience in personnel management * Management of KPIs (performance metrics) and administrative skills. * Reduction of turnover and absenteeism * Indicator control focused on quality service, objective-based work, and time management. * Training and development of successful teams. * Intermediate-level Excel proficiency. · Excellent attitude, initiative, participation, proactivity, persuasion ability, verbal fluency, negotiation skills, drive, objection handling, frustration tolerance, and extroverted personality. We Offer: JOB STABILITY TWO DAYS OFF PER WEEK WORK SCHEDULE: 11:00 AM TO 8:00 PM Employment Type: Full-time, Indefinite-term Salary: $10,000.00 - $11,000.00 per month Work Location: On-site employment