Lead Teller

Description

Job Objective Ensure customers receive excellent service and attention by promptly, accurately, and efficiently executing customer-requested transactions in strict compliance with institutional regulations and safeguarding cash handled at the teller station. Main Responsibilities Serve customers and users quickly, courteously, and error-free at the teller window and mobile cash unit. * Comply with Banco de México regulations, BAZ’s cash handling policies and procedures, and the 7’s methodology. * Safeguard cash within the secure zone and adhere to bunker security measures to ensure zero shortages. * Achieve cash-handling productivity targets and implement the anti-line queue plan. * Ensure customers enjoy the best possible service and attention experience. * Cover supervisor teller duties during their absence. Candidate Profile One year of experience performing customer service activities. * Proficiency in handling cash. * Experience managing personnel. * Knowledge of banking regulations. * Availability to work rotating shifts. * Availability to work weekends. * Integrity in performing job duties. Value Proposition Fixed weekly salary starting at: $2,120. * Weekly commissions: $880 MXN. * Statutory benefits: Vacation starting at 12 days per year, vacation bonus equal to 25% of annual salary, Christmas bonus equivalent to 15 days’ salary per year—increasing with seniority. * Working conditions: 8-hour daily schedule from Monday to Sunday, with one weekday day off; weekly rotating schedule; one weekend day off per month; life insurance coverage increasing according to income and seniority. * Position benefits: Job-specific training plan as well as personal skill development programs; enrollment in government programs to complete high school education; university partnership agreements to continue studies. * Financial benefits: Payroll advances; access to credit cards; discounts of up to 10% on products at Elektra and Salinas & Rocha stores—available for cash purchases starting Day 1 and for credit purchases after 9 months of employment; preferential-rate personal loans available after 2 years of service; foreign exchange services; investment accounts; savings accounts. * Services: Access to nutritionists, psychologists, dentists, libraries, health improvement contests and programs, guidance and support for personal achievements, new family members, and important celebrations. \* Promotions and agreements for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language institutes, universities, airlines, travel agencies, automotive dealerships, and daycare centers. \* Dare to join our team! Code: 334R9KE838 Id: 5056055