Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to ensure the proper execution of cleaning services, customer satisfaction, and timely documentation. Key Highlights: 1. Key role in communication with clients and internal departments 2. Growth opportunity 3. Job stability **Customer Service Representative** Location: Mexico City, Barranca del Muerto 470, CP01010, Col. Los Alpes, Álvaro Obregón. Company: SRS Position Type: Full-time Job Description At SRS, we are looking for a **Customer Service Representative** focused on monitoring the proper execution of cleaning services, ensuring service quality, customer satisfaction, and timely documentation of operational evidence. This position is critical for maintaining effective communication with clients and internal departments, as well as ensuring compliance with administrative and operational processes. Job Objective Ensure accurate documentation, monitoring, and control of services provided to customers, identifying deviations and managing timely solutions through digital tools and coordination across various departments. Responsibilities: **Report and Evidence Management** * Compile and validate supporting documents for monthly invoicing (approvals, work crews, fumigations, material deliveries, preventive and corrective tickets) * Upload evidence and documentation to digital platforms (e.g., BBVA / Medalia) on a weekly basis **Quotation Preparation and Follow-up** * Generate quotations requested by clients * Follow up until closure or approval **Customer Support (Complaints and Inquiries)** * Receive, track, and resolve complaints promptly * Manage customer requests, questions, and suggestions * Provide effective solutions oriented toward customer satisfaction **Information Administration** * Maintain updated regional customer databases * Update operator information per contract or cost center **Internal Communication and Coordination** * Collaborate with operational and administrative departments to resolve incidents * Communicate customer needs to improve service delivery * Keep direct supervisor informed of relevant situations **Process Compliance and Quality** * Adhere to company processes and guidelines * Participate in quality, safety, and hygiene activities * Support required documentation for the management system **Requirements** * Partially completed or completed bachelor’s degree (Business Administration, Communications, or related field) * Minimum 1–2 years of experience in customer service or operational follow-up * Proficiency in digital tools and databases * Experience in service or customer follow-up (preferred) **Competencies** * Customer service orientation * Organization and follow-up skills * Effective communication * Problem-solving ability * Proactivity **We Offer** * Competitive salary * Statutory benefits * Job stability * Growth opportunity Position Type: Full-time Salary: $12,000.00 – $13,500.00 per month Workplace: On-site employment