Quality Assistant

Description

Job Summary: Quality Assistant responsible for customer satisfaction and loyalty, resolving incidents with strong communication and problem-solving skills. Key Highlights: 1. Continuous training for professional development 2. Opportunity for growth within the company 3. Dynamic and pleasant work environment **TRAVEL AGENCY "TRAVELIUM"** 100% Mexican company known for offering a wide range of domestic and international tourism services. **What Are We Looking For?** Quality Assistant whose responsibility will be to maintain customer satisfaction and loyalty. Resolving passenger incidents at destination requires a combination of strong communication skills, problem-solving abilities, and technical skills. **What Do You Need to Join Us?** * Bachelor's degree in Tourism or related field (completed or recent graduate). * Customer service experience: 6 months (preferred). * Excellent skills: verbal and written communication, good spelling and writing, resilience, organization, time management, and teamwork. * Availability to work during the scheduled hours. **What Are the Job Responsibilities?** * Answer calls and emails. * Provide clear responses. * Timely follow-up on each case. * Manage received inquiries and requests. * Record and document all cases. * Coordinate with other departments to expedite solutions. * Participate in internal training sessions and feedback meetings. * Develop action plans for conflict resolution. * Follow up on passenger complaints during or after their trip. * Record follow-up and resolution of each issue in the database. **What Do We Offer?** * Salary: $10,500 net monthly (100% payroll). * Monthly bonus. * Statutory benefits. * Continuous training for your professional development. * Opportunity for growth within the company. * A dynamic and pleasant work environment. **Work Location:** Mexico City International Airport (AICM) Employment Type: Full-time, indefinite-term contract Salary: Starting at $10,500.00 per month Benefits: * Employee discount * Option for an indefinite-term contract Workplace: On-site employment