Guest Experience Expert

Description

Job Summary: Guest Experience Experts are responsible for creating a unique and memorable experience by delivering services that guide guests throughout their stay and make them feel valued. Key Highlights: 1. Create a unique and memorable experience for guests. 2. Provide a wide range of services to guests. 3. Foster an inclusive and wellness-oriented environment. **Additional Information** **Job Number**26040677 **Job Category**Rooms \& Guest Services Operations **Location**The Westin Resort \& Spa Puerto Vallarta, Paseo de la Marina Sur \#205, Puerto Vallarta, Jalisco, Mexico, 48354 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it is about building an experience that is unique and memorable for guests. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at any given moment. Whether performing operational tasks, addressing guest requests, completing reports, or sharing information about local events and highlights, Guest Experience Experts ensure these transactions become part of the guest experience. Regardless of your specific role, there are several fundamental elements critical to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks (and other reasonable tasks assigned to them) well so that guests remain satisfied and the hotel operates smoothly. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and also optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.