Junior IT Assistant

Description

Job Summary: We are seeking a passionate and committed Junior IT Assistant to join a team that supports IT infrastructure and professional development across various sectors. Key Highlights: 1. IT infrastructure support (hardware and software) 2. Contributes to a positive work environment 3. Participation in internal initiatives At ALTEN Mexico, we are looking for a passionate and committed Junior IT Assistant to join our team. Our team operates across diverse sectors including Automotive, Energy, Aerospace, Banking and Insurance, Telecommunications and Multimedia, and Railways, and we are committed to excellence in all our services. ALTEN Mexico is a subsidiary of the ALTEN Group, with over 46,000 employees across 30 countries. For more than 30 years, we have been a benchmark in engineering and information technology, covering the entire development lifecycle with a focus on innovation and quality. Your role will contribute to creating a positive work environment that fosters the growth and professional development of our engineers and specialists. **Responsibilities:** * Support IT infrastructure (hardware & software) administration: monitor site operations, networks, internet, computing equipment, licenses, and other aspects related to ALTEN Mexico’s information technologies. * Support maintaining an updated IT inventory database for both the support team and engineers at ALTEN Mexico. * Create email accounts for new employees joining the company. * Create and manage access credentials for ALTEN Mexico offices and restricted areas (engineering departments). * Ensure timely provision of requested hardware and software equipment to employees as specified in their ONBs. * Request quotations and track purchases from IT vendors. * Support handling the ticketing system to follow up on all reported needs (incidents) within the company. * Support keeping ALTEN Mexico’s hardware and software equipment up to date. * Support implementing applicable regulations in the area, e.g., ISO 27001. * Participate in ALTEN Mexico’s internal initiatives. * Follow applicable Policies, Procedures, and Work Instructions established in the Quality Management System. Monitoring of Policies, Procedures, and Work Instructions established in the Quality Management System **Requirements** * University degree in Computer Systems Engineering or related field * Minimum 1 year of prior experience in similar roles within technical support * Ability to work collaboratively and manage multiple priorities in a dynamic environment. * Intermediate English proficiency **Benefits** * Statutory and above-statutory benefits * Grocery vouchers * SGMM * Punctuality and attendance bonuses